Refund policy

We have a 30-day return period, which means that you have 30 days after
purchase of your item to request a return.
To be eligible for a return, your item must be in the same condition you received it
condition in which you received it, ideally unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@loveyourpets.ch or
contact us via contact formulary. Items returned to us without a prior return request will not be accepted.
Please send the parcel by courier and let us know the tracking number. Standard address for returns (after confirmation by customer support after receiving your proof of purchase):

LoveYourPets
Hofweg 5, 3013 Bern
E-mail support: support@loveyourpets.ch

In the event of the return process (if applicable), the seller shall refund to the consumer the consumer all payments received from him, with the exception of the cost of delivery of the goods, without undue delay and in any event no later than 10 working days after the day on which the seller has received the refund package.
As soon as your return has been received and checked, we will send you an
e-mail to inform you that we have received your returned item.
We will also inform you of the approval or rejection of your refund.
The payments you have made, with the exception of the cost of delivery
of the goods, as stated in the Terms and Conditions, will be refunded to you
immediately, but no later than 10 working days from the day on which we receive your
we receive your return package. The seller will make the refund the same payment methods that the consumer used in the original transaction, unless original transaction, unless the consumer agrees to a different solution. In any case, the consumer will not bear any fees in in connection with this refund.

Consumer complaint - Defective product
If the goods purchased from us turn out to be defective, you have the right to make a claim.
With regard to the defect, you can request:
- Replacement of the item with a faultless one
- elimination of the defect
- price reduction

You may file a complaint within 30 days of discovering the defect.
the defect, but the deadline for submitting a complaint cannot end before the
complaint cannot end before the warranty period of the item has expired.
Your complaint will be considered (answered) within 30 days from the date we receive your complaint notification.
Please do not return your purchase to us until you have sent us an email regarding your complaint notification:
support@loveyourpets.ch

To ensure that your return is processed quickly, please confirm the return
the return address with our customer service at
support@loveyourpets.ch. After that, please send the package by courier and
provide us with the tracking number.
Default address for returns (after confirmation by
customer support after receiving your proof of purchase):

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@loveyourpets.ch

LoveYourPets
Hofweg 5, 3013 Bern
E-mail support: support@loveyourpets.ch